It is hard to say how long it may take to receive the document requested: usually it's about 8 weeks or more. Italian public sources will be solicited after 5 weeks, first by fax or email and then by telephone. Ultimately, you will either receive the record(s) requested or a notification of No Record Found.
PLEASE NOTE: After Italy passed the New Immigration Law (No. 113/2018) in 2018, processing time for Italian Town Halls to issue civil vital records (births, marriages, etc.) requested for the purpose of filing for Italian Dual Citizenship is now SIX (6) months. Although most Italian town halls fulfill these kind of requests much faster, larger ciites may take longer to respond.
You can check the STATUS OF YOUR ORDER at all time by logging into your "My Italian Family account" or you can call us Toll Free at 1-888-472-0171 (Select Option #2). We answer live Monday through Friday from 8:30AM to 8:00PM ET.