My Italian Family does not guarantee the result of the request that will be sent to the Italian public sources. In acting purely as an intermediary, we still rely on the work of officials who may or may not cooperate. Records may be kept in separate archives, may have changed location, or suffered damages, thus reducing the chances of success. The most common reason for failure is the result of a customer asking us to request an individual document to the wrong town of origin. Please remember: all family documents in Italy are ONLY maintained in the EXACT town.
We do not offer refunds. In the event the Italian Town Hall notifies us that the record or records could not be found, you may want to perform some additional research here in the U.S. to make sure the information you provide is correct. For more information, please visit our Research US Sources Section.
Once the request is mailed out to the Italian Town Hall, the order cannot be cancelled.
Each request is for one town only; in the event the Italian Town Hall you listed in your original order, notifies us that the records are maintained in a different archive (i.e.in a different town) or you come up with a different town of birth, we will ask you to kindly place a new order.
Additional copies: If you have ordered more than one copy but the Italian Town Hall only sends us one, you can place a new order and we will credit the amount of the additional copy or copies you had originally ordered.
My Italian Family is not responsible for any mistakes Italian Town halls make. If there are mistakes in the vital record(s) issued by the Italian Town Hall, for instance, male vs. female, year of birth, or last names of either the father or the mother, we recommend the vital record(s) to be corrected. In order to do that, we will ask you to place a new order so that we can process a new request with the Italian Town Hall. CLICK HERE to reorder.
Likewise, we rely on the Italian Postal Service to deliver these hard copy documents to our Rome office via First Class Mail; while we make sure the Italian town hall issues the documents requested, we are not liable if the the Italian Postal Service fails to properly deliver them.