Research FAQs

You are close to making a decision to start the research of your family, but you have a few questions... Well, you have come to the right page! Although not all your questions may be answered here, the list we have made available can be helpful. If not, please call us at 1-888-472-0171 (Options #3). 

Frequently Asked Questions

If you ordered more than one copy, but the Italian Town Hall only sends us one, you can place a new order and we will credit the amount of the additional copy or copies you had originally ordered. 

Italian Documents, Procedure

We always provide a USPS Tracking Number when your Italian Documents are shipped to the mailing address you provided in your original order. You should contact your local post office asap for more information. In the unfortunate event the US Postal Service lost or damaged your documents, you should place a new order online on our website.  

Italian Documents, Procedure, Shipping

Each order is for one town only; in the event the Italian Town Hall you listed in your original order, notifies us that the records are maintained in a different archive (i.e.in a different town) or you come up with a different town of birth, we will ask you to kindly place a new order. 

Italian Documents, Procedure

In the event the Italian Town Hall notifies us that the record or records could not be found, we don't offer refunds. Please remember: all family documents in Italy are ONLY maintained in the EXACT town. You may want to perform some additional research here in the U.S. to identify the missing information. Visit our Research US Sources Section for more. Once you locate additional information, you can place a new order online on our website.

Italian Documents, Procedure

In order to prevent fraud and to comply with the requirements of the existing privacy laws (Law no. 675/1996 implementing EU Directive 95/46 on Personal Data Protection), more and more town halls require a signed authorization letter by means of which the direct descendant authorizes us to request family documents on his or her behalf, and a copy of the direct descendants’ valid photo ID (passport or driver’s license). These documents will be forwarded to the local town hall together with a copy of our valid photo ID.

Family Research, Italian Documents, Procedure

We will ONLY process requests to Town Halls (for Birth/Marriage/Death Records, Certificate of Citizenship Records & Certificates Positive/Negative) and to State Archives (for Military Records), but generally not to Parish Churches. If you are interested in researching Church Records, we recommend you authorize one of our Research Projects onsite in Italy. For more information please visit our Research Section.

REMEMBER: Italian Consulates will only accept church records such as baptismal certificates or religious marriage certificates if the civil authorities provide a statement that they have no record of a birth or marriage.  In addition, the local diocese has to certify that the church document is authentic. Contact us for a quote at [email protected]

Italian Documents, Procedure

We generally do not forward written requests to the town halls of Rome and Milan. In order to acquire individual document/s issued in the format required by the Italian Consulate to process Italian Dual Citizenship applications, we have to send one of our researchers onsite in person to submit the request. It may take up to thirty days for these town halls to issue the document/s requested. To receive a quote, please email us at [email protected]

Italian Documents, Procedure

In order to prevent fraud and to comply with the requirements of the existing privacy laws (Law no. 675/1996 implementing EU Directive 95/46 on Personal Data Protection), more and more town halls require a signed authorization letter by means of which the direct descendant authorizes us to request family documents on his or her behalf, and a copy of the direct descendants’ valid photo ID (passport or driver’s license). These documents will be forwarded to the local town hall together with a copy of our valid photo ID.

Family Research, Italian Documents, Procedure

Your can login to your account online on our website for updates: https://www.myitalianfamily.com/user/login.

Alternatively, you can call our Toll Free Number at 1-888-472-0171. We answer live Monday through Friday from 9AM to 6PM EST, Saturday from 10AM to 5PM EST. 

General, Italian Citizenship, Family Research, Italian Documents

In order to authorize a Family Research Project or to order Italian Records, you need to provide the essential information of our Italy-born Ancestor, specifically:

Full Name(s)

Date of Birth/Marriage/Death

EXACT Town of Birth/Marriage/Death

His/Her Parents'Names (if available)

If you don't have this information, you may want to visit our Research U.S. Records Section where you can get FREE advice on how to acquire the missing information.

REMEMBER: All family documents in Italy are ONLY maintained in the EXACT town where your ancestor was born.  

Family Research, Italian Documents

If you don't see a Research Option that fits your needs, we can tailor one just for you. Examples of custom research projects include researching:

  1. A specific number of Generations Back (not covered by our standard Research Options)
  2. Two Family Lines at the same time
  3. Your Family in two or more Ancestral Towns
  4. Older records (such as Notary Records, Census Records, i.e. Catasto Onciario, Riveli, etc.)
  5. U.S. Records (i.e. Immigration records, Census records, Naturalization Records, or Military registration records here in the U.S.)

For more information and to discuss the details of your request for a personalized estimate, call us at 1-888-472-0171 (Option 3), we can help you.

 

 

Family Research

The timeline is always tied to which Research Option a customer chooses. The timeframe goes from a minimum of 6-8 weeks to much longer depending on the number of sources involved in the research. A research project that involves access to church archives may take longer to be completed. 

Family Research

Research results will be made available in both hard copy and digital format. You will receive a hard copy Family Book in the mail which includes a flash drive with the digital version of the reports, photographs of the documents and of the town of origin (depending on which research option you selected) + a Gedcom file for your future use and sharing with other family members

Family Research

Before sending one of our professional researchers to your town of origin, we always perform a preliminary research to make sure your Italian Ancestor was indeed born in the town you provided. All our Research Options are for one family line in one town only. It may happen, although not very often, that the family was originally from a different town; in that case we will determine with you what would be the additional cost to move our research efforts to another location. In the event you choose not to proceed, we will charge you for the number of generations we were able to research while onsite in the town you listed in your order. 

Family Research

Yes, we do. Please call us at 1-888-472-0171 (Option #3) to discuss options based on what your research goal(s) and budget are.

Family Research

Yes, we can! We can obtain birth and/or marriage records of newly recognized Italian Citizens if required for issuance of your EU (European Union) passport or for an application for Italian Dual Citizenship by Marriage. Fill out the form by entering your town of birth here in the US or town of marriage here in the US (if you are ordering your marriage record). On the order form you will find two special fields with the title "For newly recognized Italian citizens ONLY"; please list there the name of the Italian Town where the birth and/or the marriage was recorded as well as the name of the Italian Consulate and the Year you received your Italian Citizenship. 

Italian Documents, Procedure

You can email us at [email protected] listing your Order Number in the subject line. 

Family Research, Procedure, Italian Documents

Call Us Toll Free:

1.888.472.0171


Email us:

[email protected]