Frequently Asked Questions

Welcome to My Italian Family, the No. 1 Source for your Family Roots! This is our Frequently Asked Questions (FAQs) dashboard; here you can select the subject of your question, i.e. General, Italian Dual Citizenship, Italian Research or Italian Documents, to view the list of Q&As that we have created for you. You can even add to your selection a specific category related most closely to your question. To expand the answer, click the "+" sign. If you still haven't found the answer you were looking for, no worries, you can always call us at 1-888-472-0171.

Frequently Asked Questions

Your can login to your account online on our website for updates:

Alternatively, you can call our Toll Free Number at 1-888-472-0171. We answer live Monday through Friday from 9AM to 6PM EST, Saturday from 10AM to 5PM EST. 

General, Italian Citizenship, Family Research, Italian Documents

Are you a member of the Order Sons of Italy (OSIA), National Italian American Foundation (NIAF), UNICO, National Organization of Italian America Women (NOIAW), DREAM OF ITALY or Filitalia International? If so, you’re eligible for a 10% DISCOUNT on all our services. More HERE.

General, Discounts

At My Italian Family® we recognize the confidentiality of the information that may be disclosed by our customers in registering or making purchases from our website and we are firmly committed to protecting their right to privacy. MORE HERE.

General, Order Information

If your shipping address has changed, you need to contact us ASAP. Please email us at [email protected] and make sure you list both your Order Number(s) and new shipping address. 

General, Order Information

Please email us at [email protected] and make sure you list your Order Number in the subject line.

General, Order Information

Yes, our Toll-Free number is 1-888-472-0171. We answer live Monday through Friday from 8:30AM to 8PM ET and Saturdays from 8:30AM to noon ET. Otherwise, please leave your number & email address and we will get back to you ASAP. For questions regarding Italian Dual Citizenship, we recommend you schedule one of our Telephone Consultations. 

You can also Email us at [email protected]

Send us a Fax to 1-866-728-8919

Or you can use our Mailing Address: My Italian Family LLC - 6542A Lower York Road #204 - New Hope, PA 18938

General, Contact Information

Call Us Toll Free:


Email us:

[email protected]