When you order a document, My Italian Family will do the following:
However, there are these caveats for:
When your request is forwarded to the appropriate government office, your credit card or PayPal account will be charged or your check cashed, depending on your form of payment.
It is hard to say how long it may take to receive the document requested: usually it's about 4 to 8 weeks or more. Italian public sources will be solicited after 4 weeks, first by fax and then by telephone. You will either receive the record(s) requested or a notification of No Record Found.
DISCLAIMER: My Italian Family does not guarantee the result of the request that will be sent to Italian sources. In acting purely as an intermediary, we still rely on the work of officials who may or may not cooperate. Records may be kept in separate archives, may have changed location, or suffered damages, thus reducing the chances of success. The most common reason for failure is the result of the customer asking us to request a document from the wrong town of origin.
We do not offer refunds.
In the event the Italian Town Hall notifies us that the record or records could not be found, you may want to perform some additional research here in the U.S. to make sure the information you provide is exact. For more information please visit: Research US Sources.
Once you have acquired new information, you can submit a new order.
If you have ordered more than one copy but the Italian Town Hall sends us only one, you can place a new order and we will apply a credit against your new order for the amount of the additional copy or copies from your original order.